M9
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Description
Faq
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Q:What products do you mainly supply?
We specialize in power supply products, including power banks, energy storage power supplies, and solar panels. All our products meet international quality standards and are exported to various countries and regions around the world. For detailed product specifications and catalogs, please contact our sales team directly. -
Q:Do your products comply with international quality and safety standards?
Yes, all our power products (power banks, energy storage power supplies, solar panels) strictly comply with international quality and safety standards, such as CE, FCC, RoHS, and UN38.3 (for lithium-ion related products like power banks). We have complete quality control systems to ensure product reliability and safety for global markets. -
Q:Can you provide customized products according to our requirements?
Absolutely. We offer OEM/ODM customization services for power banks, energy storage power supplies, and solar panels. Customization options include product capacity, size, color, logo printing, and functional design. Please contact our sales team to discuss your specific customization needs and we will provide a professional solution. -
Q:How can I get a quotation for your products?
To get an accurate quotation, please contact our sales team with your specific requirements, including product model, quantity, specifications (e.g., power bank capacity, energy storage power supply wattage, solar panel efficiency), and destination country. Our sales team will reply to you with a detailed quotation within 24 working hours. -
Q:What is the minimum order quantity (MOQ) for your products?
The MOQ varies according to different product types. For standard power banks, the MOQ is usually 500 units; for energy storage power supplies, it is 100 units; for solar panels, it is 50 units. For customized products, the MOQ will be adjusted based on your customization requirements. Please contact our sales team for detailed MOQ information. -
Q:What are the payment terms for bulk orders?
Our common payment terms for bulk orders are T/T (Telegraphic Transfer), L/C (Letter of Credit), and Western Union. For regular customers, we can also discuss more flexible payment terms. Please contact our sales team to confirm the most suitable payment method for your order. -
Q:How long is the production lead time for bulk orders?
The production lead time depends on the product type and order quantity. For standard products, the lead time is 7-15 working days; for customized products, it is 15-30 working days. If you have an urgent order, please inform our sales team in advance, and we will try our best to shorten the lead time. -
Q:Can you provide samples before placing a bulk order?
Yes, we can provide samples for your test and inspection. The sample fee is required (which can be deducted from the bulk order payment if you place an order later), and the sample lead time is 3-5 working days. Please contact our sales team to apply for samples and confirm the sample fee and delivery details. -
Q:How do you ship the products to our country?
We cooperate with professional international logistics companies (such as DHL, FedEx, UPS, and sea freight carriers) to ship products to all over the world. For small orders or samples, we usually use express delivery (3-7 working days); for bulk orders, we can arrange sea freight or air freight according to your needs and budget. Our sales team will help you choose the most cost-effective shipping method. -
Q:What after-sales service do you provide?
We provide a 12-month warranty for all our products from the date of delivery. If there is any quality problem with the product within the warranty period (excluding man-made damage), we will provide free repair or replacement services. For any after-sales questions, please contact our sales team, and we will solve your problem within 48 working hours.